1. Before delivery
An unpaid order may be cancelled. If payment has been captured but the digital product has not yet been delivered, the store may cancel and refund the order where appropriate.
2. After digital delivery
Because many digital products become usable immediately after a code, credential, license, or download is revealed, refunds may be restricted after successful delivery or redemption, subject to applicable consumer law.
3. Faulty or invalid products
If a delivered item is demonstrably invalid, already used before delivery, materially different from its description, or cannot be delivered due to a store-side issue, the customer should contact support with the order number and evidence for investigation.
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